It is Simple to return or exchange your item

Please contact us by email info@invokemfg.de to get your Return Merchandise Authorization (RMA) number (which must accompany all returns and exchanges).

Please note: the cost to ship a return and/or exchange item is the responsibility of the buyer.

Return and Exchange Policy Details

  • Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 120 days of purchase.
  • All products being returned must be returned in original, unopened packaging and must not be used,unless being returned due to manufacturing defect. INVOKE MFG reserves the right to declinea return request on opened and/or used.
  • The customer will be responsible for shipping the item back to INVOKE MFG Store prior to anyrefund being issued. Customer is also responsible for shipping costs associated with product return.Place/write the RMA Number on the outside of the box.
  • For exchange requests, customer is responsible for shipping costs associated with product return.INVOKE MFG will pay cost for shipping of the replacement merchandise.
  • After return item we must recommend that customer obtain, from your shipper, tracking numbers on returned merchandise. INVOKE MFG cannot be responsible for lost or missing return packages.
  • Returns or exchanges will not be processed without an RMA Number. You may request a RMA Number via email info@invokemfg.de .
  • Please ensure package is being sent to correct address for all returns and exchanges:

INVOKE MFG
Bahnhofstrasse 11,
53773 Hennef
Germany.

  • To ensure timely resolution of issues, shortages or receiving the wrong item needs to be reported within 10 days of order receipt.
  • Returns will be processed within 3 business days of arrival at our warehouse.
  • INVOKE MFG Customer Service will send an email notification once your refund has been processed. Please allow up to 14 days for your refund to appear on your bank statement, as bank processes for applying credits vary by institution. Please note that refunds will be issued to the original method of payment.
  • This policy does not cover normal wear and tear that results from the use of our products.
  • Returns and exchanges of items that were not purchased through INVOKE MFG Store cannot be returned through these processes. Please contact the original retailer of purchases for instructionson exchanges and returns.

Please email info@invokemfg.de if you have any questions regarding returns or exchanges.